„It is not the employer who pays the wages. Employers only handle the money.
It is the customer who pays the wages.“

(Henry Ford)

 

Service Management is actually 

Customer Loyalty Management

Dr. Michael Vigdorowitsch

 
SERVICE MANAGEMENT
      and further
               corporate Solutions 
                        SINCE 2002.
Place of residence: Düsseldorf, Germany
STILL MORE VALUE FOR YOU
 

Заголовок 1

SERVICE DESERT.

Are your customers and contractors amazed at the level of your services? Always positively? Which of you is to correspond to another party's expectations first?

Is there some place for more competition potential here?

Service surrounds us in our daily life: waiter and guests in a restaurant, vendors and specifiers at a deal, intracorporate divisions at a company. 

Are personnel trainings, organisational advancements and other means a way to an imminent success? What should one begin with? Are improvements in particular elements without a principal reconstruction possible?

Service-Management is as deep and broad in its coverage as a philosophy, a tool and an interweaving thereof with a company's further management concerns altogether. 

The following cornerstones depending on your company's maturity level in Service Management are offered:

Service Anatomy 

and the four pillars

Service Philosophy

and perception of customers

Service Development

and approbation

Service and Customer

Support

Service and a company's
effectiveness 
and team management

Service Measurements

and indicators

Service Finances

and strategic sets of services

Service Mathematics

for advanced and professionals

in a form of

> one-day or extended seminars at your company or outside;
> training courses and programmes possibly with final tests
   (exams, thematic project tasks, final theses);


                               > coaching and audit of your company's service infrastructure;
                               
> support at your solving particular service management problems. 

An adaptive content and structure depending on your preferences, first of all the goal-setting, flexible terms and price building. Every participant gets a TEXTBOOK free (in German).

Заголовок 2

SOME CLIENTS
 
EXPERIENCE
 

LIFE MEDICAL GROUP LTD.,

managing partner

Branche: medical tourism

PROBUSINESSBANK JSC. (acc. to Russian law, Moscow), the parent bank of 
FINANCIAL GROUP LIFE.

Head of Department for Intracorporate Service
(Chief Service Officer),
Chairman of the Service Cluster,
Chairman of the Arbitration Committee of the FG. 

ANGARA LTD., managing partner

Branche: FMCG (production)

„BANK NOVOPOKROVSKY“ LTD. (acc. to Russian law, Moscow, Krasnodar),

First Vice-President, Member of Board (approved by Russian Central Bank). 

Responsibilities: strategic management and supervision over several divisions, incl. Premium Banking, Customer Service, Finances und Treasury, Risk Management, Security und Collection, Marketing, IT, HR.

COLOGNE CAPITAL ASSET ADVISORY AG, Köln

deputy chairman of the supervisory board

Branche: international management consultancy

INSTITUTE FOR LABOUR AND ECONOMIC ANALYSIS JSC. (acc. to Russian law, Moscow) managing partner.

Branche: management consutancy. Domains: labour organisation und productivity, labour norms, remuneration; service management, strategic management; project feasibility studies  and business planning; investment- und profitability analysis, cost management

INSTITUTE FOR BUSINESS ADMINISTRATION
of Academy of National Economy at the Government of the Russian Federation, Moscow 

Lecturer

Subject: Project Management

RESEARCH CENTRE JÜLICH LTD. (Germany),
research fellow

Branche: mathematical modelling of phys. processes

PROBUSINESS HANDELS UND TOURISMUS LTD, Vienna.

Adviser.

G.R. DERZHAVIN TAMBOV STATE UNIVERSITY, Lecturer.

Subjects: mathematical analysis, theory of functions of a complex variable.

QUALIFICATIONS
 

Academic records

2001

Doctor Degree
in Physics und Mathematics

Higher Attestation Commission of Russian Federation

Dissertation to specialty "Physical Chemistry", defended at a Doctoral Dissertation Committee at the Institute for Physical Chemistry (Moscow) of Russian Academy of Sciences in 2000.  

1996

PhD
in Physics und Mathematics

Higher Attestation Commission of Russian Federation

Dissertation to specialty "Applications of mathematical methods and mathematical modelliing in research", defended at Dissertation Defence Council at Moscow Engineering Physics Institute (Technical University).  

1994

Engineer-Physicist (Diploma)

MOSCOW ENGINEERING PHYSICS INSTITUTE (TECHNICAL UNIVERSITY)

Specialty Theoretische Kernphysik, major in Modelling of complex physical experiments at Chair "Applied mathematical physics". Diploma with distinction.

Knowledge and skills enhancements

2012

Service Offerings and Agreements

2008

Success Factor: Quality Culture

2006-2008

Through emotional intelligence
to a leadership

A training programme due International Institute for Management Development Ltd., Training Centre for Leadership, Sales and Communications (Leipzig, Moscow)

2007

Negotiations:

Technology und Dramaturgy. Drastic negotiations

Institute for Group and Family Psychology and Psychotherapy (Moscow)

PUBLICATIONS, MONOGRAPHS, PEOPLE.
 
Introduction into Complex Analysis

With A.P. Kartashov. Textbook (in Russian). 1997.

Methodical and practical re- commendations to Structured Project Management"

With A.P. Pozdnyakov. In Russian. 2002.

Loyalty management: intracorporate customers.

With A. Demchenko, I. Makarova. Generally edited by D. Dimitriev. In Russian. 2012.

Service. Erfolgreich. Managen.

Monograph (in German). Tectum, 2017.

Scientific papers

Over 50 in national and international journals.

Apprenticeship

Two post-graduates (G.R. Derzhavin Tambov State University) defended their PhD-Theses (natural sciences).

 
CONTACT ME!

© 2018 By Dr. Michael Vigdorowitsch

Dr. Michael Vigdorowitsch

 

Service Management

   and further corporate solutions